Refund policy
Returns and Refunds
Every Noli June mat is custom-illustrated and produced to order at our partner atelier in London. Because each piece is made specifically for you, all sales are final. We do not accept returns or exchanges on personalized items.
Damaged or defective items
If your mat arrives damaged in transit, or has a manufacturing defect, we'll make it right. Contact us within 7 days of delivery at hello@nolijune.com with:
- Your order number
- Clear photos showing the damage or defect
- A short description of what's wrong
We'll review and, if confirmed, send a replacement at no cost to you. We may ask you to keep the original or arrange a return — we'll cover any return shipping in those cases.
Order changes and cancellations
Production begins quickly. To cancel or change your order, please contact us within 24 hours of placing it. After production has started, we cannot cancel or modify the order.
Wrong address, undeliverable packages
We can only ship to the address you provide at checkout. Please double-check it. If a package is returned to us as undeliverable, we'll contact you to arrange reshipment at your cost. If the package is lost in transit because the address was incomplete or incorrect, we cannot offer a refund or replacement.
Lost or stolen packages
Once a package is marked delivered by the carrier, we are not responsible for theft or loss. If your tracking shows delivered but you don't have the package, please contact your local carrier first, then let us know.
How to reach us
Email hello@nolijune.com with your order number and we'll respond within two business days.